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Henry Alty Logo
HOOLE BRANCH: 01772 613444
CHORLEY BRANCH: 01257 444111

CHANGES TO BUSINESS DURING THE COVID-19 OUTBREAK

UPDATE 6TH MAY 2020

NEW MINIMUM ORDER RESTRICTIONS NOW IN PLACE

We only have a limited number of delivery and collection slots available each week.

While we are happy to try and accommodate cash sale orders, it is also important that we balance this with supporting our regular trade customers who need materials for essential work.

We are therefore implementing minimum orders for sales as follows:

COLLECTIONS – £40 minimum order

DELIVERIES – £40 minimum order. Orders under £150 will incur a £10 delivery charge


UPDATE 2ND MAY 2020

YOU CAN NOW CALL OUR BRANCH TO PLACE AN ORDER AND PAY FOR GOODS BEFORE COLLECTING.

PLEASE READ THE INFO BELOW IN FULL. ACCESS TO OUR YARD IS STRICTLY LIMITED TO CUSTOMERS WHO HAVE PLACED AN ORDER OVER THE TELEPHONE AND BEEN GIVEN A COLLECTION DATE/TIME.

For the last three weeks we’ve been providing a restricted collection/delivery service for trade account customers who need materials for essential work.

While our main priority is protecting the health and safety of staff and customers, we know that lots of our customers require building materials but do not have a trade account.

Therefore, from Monday 4th May we’ll be operating as follows:

  • Our new opening hours will be 7.30am – 5pm, Monday to Friday.
  • We can take orders and payment for goods over the phone.

Our Hoole branch number is 01772 613444 and our Chorley branch number is 01257 444111. Alternatively you can email your request to sg@altys.co.uk

  • Once you have placed your order you’ll be given a collection date/time.
  • You will only be given access to the yard at your allotted date/time.
  • Once placed, orders cannot be altered or added to.
  • Only one customer and one vehicle per collection slot.
  • Your order will be ready and loaded onto your vehicle with our forklift. Customers must stay in their vehicle. If goods have to be loaded by hand we will NOT be able to help load. 
  • Minimum order and delivery charges (if applicable) may apply.

PLEASE NOTE we’re currently inundated with enquiries and order requests. Due to limited staffing it may take a little longer than normal for you to get a response. Our phone lines are also very busy so if you’re struggling to get through please email sg@altys.co.uk. We appreciate your patience and support in making our working environment as safe as possible.


UPDATE 17TH APRIL 2020

We will continue to work with existing trade account customers next week, providing building materials for essential work.

The same restrictions and criteria for orders still apply. You can view these below, under ‘Update 15th April 2020’.

In addition, please note:

  • Order requests must be sent via email to sg@altys.co.uk.
  • We will deal with your request as quickly as possible, but due to limited staffing it might take a little longer than normal for you to receive a reply. Please be patient.
  • Lead time on deliveries is currently 2-3 days.
  • We are open Monday – Thursday.
  • Orders cannot be altered or added to once your order has been confirmed.
  • Please do not visit the branch at any other time other than your alloted collection time.

The health and safety of our staff is our priority and your co-operation is appreciated.


UPDATE 15TH APRIL 2020

We’re offering a limited service for existing trade account customers only who need materials for essential work.

We’re very sorry, but we’re unable to accept orders from customers who are not existing trade account customers at this time.

Before contacting us, please be aware of the following:

COLLECTIONS

  • Orders must be emailed for approval.
  • 30 minute collection times will be available, between 10am and 3pm.
  • Only one customer and one vehicle per slot.
  • Minimum order value £200 and full pack quantities may apply.
  • Order will be ready and loaded onto the customer vehicle with our forklift. Customer must stay in their vehicle. If goods have to be loaded by hand we will NOT be able to help load. 
  • Collection note will be emailed on confirmation of order.
  • Due to the above procedures and our own internal procedures, we may not be able to accept orders for certain items.

DELIVERIES

  • We only have a limited number of local delivery slots available.
  • Minimum order value £300 and full pack quantities on certain products.
  • We will only deliver to sites where the government safe working procedures are being followed.
  • Please keep the safe distance from our driver.
  • We will not deliver to any work being carried out on a domestic property where the homeowner is still residing.

If you meet the criteria above then please email sg@altys.co.uk with your order requirements. Someone will contact you with an update. We’re experiencing very high demand for materials at the moment and we’re working through requests as quickly as possible.


UPDATE 6TH APRIL 2020

All available delivery slots for this week have now been booked. We cannot take any more orders. We will review operations over the Easter weekend and update our website.


UPDATE 1ST APRIL 2020

As I am sure you are aware we recently made the difficult decision to temporarily close to protect staff and customers and to try and help prevent the spread of the Coronavirus.

We believe the information from the government has been confusing to say the least and whilst the reasons we closed remain our priority we also realize that as self employed contractors you need to continue working on your construction projects.

We have had a lot of requests to supply materials and have been discussing ways that we may be able to try and supply our customers on a restricted basis with new stricter safety procedures in place.

We are therefore trialling a limited delivery and collection service for TRADE CUSTOMERS ONLY

Collections

Our gates will remain closed and orders must be emailed for approval

30 Minute Collection time slots will be available, between 10am and 3pm

Only one customer and one vehicle for each slot

Minimum order value £200 and Full Pack quantities may apply

Order will be ready and loaded onto the customer vehicle with our forklift. Customer must stay in their vehicle. If the goods have to loaded by hand in to a vehicle we will NOT be able to help load. There must be no contact within the government recommended 2m distance

Collection note will be emailed on confirmation of order. No paperwork will be given on collection

Due to the above collection procedures and our own internal procedures we may not be able to accept orders for certain items.

Deliveries

Limited amount of local deliveries only. Minimum order £300

Orders must be emailed and approved

Minimum 24 hours notice required

Full pack quantities on certain products

We will only deliver to sites where the government safe working procedures are being followed. Please keep the safe distance from our driver. We will not deliver to any work being carried out on a domestic property where the homeowner is still residing

If you would like to book a delivery or collection slot please email your requirements to sg@altys.co.uk and we will confirm if we are able to fulfil your requirements.

Only orders from account customers whose payments are up to date and within their credit limit will be considered.

Please note we only have limited capacity and this time, so please plan ahead for any requirements.

Should we find that we cannot operate this system in a safe manner or the government policy changes we will stop offering the service, but we felt it was important to try and help our trade customers during this difficult time.

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